What to look for in a great VoIP provider?

You’re probably already aware of the advantages that setting up a VoIP service can have for your business. As well as increasing productivity, using a VoIP network can also save you money. However, not all VoIP providers are the same. Some may charge you unfavourable rates, or else insist on unnecessary or insecure equipment. To ensure that you get the very best from your VoIP service, here are the things to look out for when choosing a VoIP provider.

They have a plan for outages

The performance of your VoIP system is dependent on the performance of the network through which it runs. The occasional outage is inevitable with most networks, but ensure that you ask any prospective VoIP service provider what backup plans they have in place to deal with loss of connectivity and other network issues.

They cater specifically to business customers

When selecting a VoIP provider for your business, it can be tempting to focus solely on wholesale VoIP termination rates. However, it’s also important to survey the other features offered by your chosen provider and ensure that they meet the needs of your business.

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Some VoIP services are geared more towards the needs of consumers than towards business customers. These providers tend to have a limited range of services. Business class VoIP providers, such as https://www.idtexpress.com, may offer software and device integration, custom routing and daily testing to ensure the stability of your service.

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They guarantee quality

Research by Georgia State University cites jitter and packet loss as two of the biggest factors in poor VoIP call quality. The best VoIP service providers will outline the exact parameters of call quality that they intend to provide, including a limit on the amount of jitter or latency that you can expect to experience. When a defined standard for call quality is established in this fashion both you and your provider can be certain of your expectations. This is often referred to as a Service Level Agreement (SLA).

A clear, well-defined SLA is a great sign that you’re looking at a good VoIP service provider. In most cases, if they are unable for any reason to provide a service that matches up to the standards mapped out in the SLA, these service providers will offer a refund of some kind for that period of time.

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